FAQ

We deliver to most EU member states! (Please note: Due to logistical constraints, we are currently unable to deliver to the Republic of Cyprus and Malta).
Delivery Time: Typically 2-8 business days.

No Extra Customs Fees: Your order is first shipped to our German warehouse, and then dispatched to your address within the EU. This means you won't face any additional customs duties or import taxes.

Our free shipping policy varies slightly depending on your location to ensure we offer the best service:

• Within Germany:
  Yes! All products enjoy free shipping to your doorstep.
• For other EU countries:
  Free shipping applies to all standard products (under 31kg). For heavier items (over 31kg), a shipping surcharge may be applied depending on the carrier and specific logistics required.

Our one-year warranty guarantees support for any manufacturing defects. Here are the details:

• Coverage: The warranty is valid for one year starting from your purchase date.
• Service: If any quality-related issue arises, we will provide free replacement parts and technical support.
• Contact: Please don't hesitate to contact us at support@jorotofitness.com for any warranty claims or assistance.

We accept PayPal, Credit Card, Apple Pay and Google Pay for secure transactions.

Once your order ships, you’ll receive a tracking email. You can also log in to your account and click the "Tracking No." tab to view your order and delivery status. Our courier provides a tracking number so you can follow your shipment.

We accept PayPal, Credit Card, Apple Pay and Google Pay for secure transactions.

Orders not paid within 72 hours (3 days) will be automatically canceled.

No, once submitted and paid, orders cannot be changed. If unpaid, cancel and resubmit. Once shipped, canceling is no longer possible. Returns can be arranged thereafter.

If you need to cancel your order, please email support@jorotofitness.com as soon as possible, with “CANCEL” in the subject line.

We’ll do our best to assist, but cancellations aren’t guaranteed if the tracking number has already been generated or the order has entered the shipping process.

Unfortunately, we cannot combine orders or make changes once an order has been placed.

Enjoy duty-free shipping with no minimum order; delivery is free across Germany, while other EU countries may incur a small fee for oversized items or remote areas.

Most orders ship within 7 business days. If you haven’t received a shipping confirmation within that time, please contact support@jorotofitness.com.

Your order will be shipped via the most reliable and cost-effective carrier available, such as DPD, DHL, UPS, or FedEx. You will receive a tracking information via email once your parcel is on its way.

Delivery typically takes 2-5 business days within Germany and 2-8 business days to other EU countries. Delays due to external factors (e.g., weather, COVID-19) may occur.

Exchanges are not supported. Please return the item and reorder. Return fees apply.

Please email support@jorotofitness.com with the following details:

1. Your order number
2. Photos of the damaged/missing items and any labels on the packaging
3. Your full shipping address and phone number. This helps us resolve the issue quickly.
   
   
   

If your order includes multiple items, they may ship in separate packages — even if you only received one tracking number. If anything seems to be missing, contact us and we’ll help you track down the rest.

If there’s no shipping update for more than 15 days, the package may be considered lost. Please contact us so we can investigate and take further steps.

Start by checking around your home and with neighbors — occasionally, packages are delivered to the wrong address or left in a hidden spot. If you still can’t locate it, contact us for assistance.

Yes, all JOROTO products include a product warranty.

• 1-Year Free Replacement Warranty

Every product is automatically covered by a 1-year limited warranty starting from the date of purchase. During this period, we offer free replacement for all parts, including those affected by manufacturing defects.

• 100% Satisfaction Guarantee

If you encounter any issues, we are committed to providing 100% satisfactory solutions to ensure your experience with JOROTO remains excellent.

• If not shipped yet → free, full refund.
• If shipped → you are responsible for shipping costs and wear-and-tear fees (max 20% of product price).
  
  

Refunds are issued to the original payment method, typically within 7 business days after receiving the returned item. The final amount may vary based on shipping fees or inspection results.